You’re scheduled to leave on vacation, but you arrive at the airport and within seconds of checking in, you’re told your flight has been canceled. Your important business meeting, your dinner reservation, your tickets to the play you’ve dreamed of seeing for the last 6 weeks–all of it is on hold thanks to the airline that is supposed to get you to your vacation destination on time. But now you’re stuck at the airport.
Flight’s get cancelled all the time and there really is little that can be done, so don’t let it ruin your day.
What should I do?
1.Stay calm. Don’t let the situation get the better of you. The airline is contractually required to get you to your destination, so you don’t have to worry about not getting there.
2. Check other airlines going to your destination on the displays that show the upcoming Departures. Make note of the airline, flight number, and departure time–this information my come in handy later.
3. Find a free gate agent or call the airline to get you on the next scheduled flight to your destination. Don’t waste time standing in a long line. The passengers ahead of you take precedence on the soonest departing flight. The faster you can speak to someone, and get rebooked the better. If you find an available gate agent, calmly tell the agent your situation and they will likely help you. Or call the airline–this is always my preference and is usually the fastest, least stressful way to get your vacation back on track. The representative on the telephone will not be as anxious as the gate agent dealing with 200 disgruntled passengers and will be better able to help you.
If there is an issue with routing, it helps to have potential flights in mind when you talk to the agent for rebooking. Suggest alternate routes from your list of available departures. Also, under certain circumstances the airline is obligated to help you out. If your cancellation involves an extended or overnight delay, ask for hotel, food and/or transportation vouchers to compensate for your lost time.
As always, please feel free to share your thoughts and experiences.
Carmen M. Perez, Travel Planner
Your Florida Travel Expert and Girlfriends’ Getaway Specialist
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